Shipping policy

Shipping Policy

Effective Date: August 6, 2026

Welcome to JUVENORA. We are committed to delivering your order safely and efficiently, no matter where you are in the world. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–3 business days after payment is successfully received.

  • Orders are processed Monday through Friday, excluding U.S. public holidays.

  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

JUVENORA proudly ships to customers worldwide.

We currently deliver to:

  • United States

  • Canada

  • Europe

  • United Kingdom

  • Australia

  • New Zealand

  • Asia

  • Middle East

  • South America

  • Africa

If your country is unavailable during checkout, please contact our customer support team before placing an order.

Estimated Delivery Times

Delivery times are estimates and may vary depending on customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Destination Estimated Delivery Time
United States 5–10 Business Days
Canada 7–12 Business Days
Europe 7–15 Business Days
United Kingdom 7–12 Business Days
Australia & New Zealand 8–15 Business Days
Asia 7–15 Business Days
Middle East 8–18 Business Days
South America 10–20 Business Days
Africa 10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on your shipping destination and selected shipping method.

From time to time, JUVENORA may offer free shipping promotions. These promotions will be clearly displayed on our website when available.

Order Tracking

After your order has been dispatched, you will receive an email containing your shipment tracking number.

Tracking information may take 24–72 hours to become active after the carrier receives the package.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated during checkout.

JUVENORA is not responsible for delays caused by customs authorities.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided:

  • We cannot guarantee successful delivery.

  • Additional shipping charges may apply if the package must be reshipped.

  • Orders already shipped cannot always be modified.

Please contact us immediately if you notice an error in your shipping address.

Lost or Delayed Packages

Although we work with trusted shipping partners, unexpected delays may occasionally occur.

If your package has not arrived within the expected timeframe:

  1. Verify your tracking information.

  2. Contact the shipping carrier.

  3. Reach out to our customer support team for assistance.

We will work with the carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery.

  • Include your order number.

  • Provide clear photographs of the damaged item and packaging.

Our team will review your claim and provide an appropriate resolution.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate shipments depending on product availability or warehouse fulfillment locations.

You will receive tracking information for each shipment.

Delivery Delays

Delivery estimates may be affected by:

  • Customs inspections

  • Severe weather

  • Public holidays

  • Carrier disruptions

  • High shipping volumes

  • Force majeure events beyond our control

We appreciate your patience in these situations.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through support@juvenora.com.

We are committed to providing a smooth shopping experience and will be happy to assist you.